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Is TACHUS down in NWH I cannot connect to VPN

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13
~ 1 year, 11 mos ago Mar 23, '23 11:39am

I got an email last week with a notice of interruption of service but I could have sworn it was for Tuesday and it was scheduled for very early morning. Does anyone else remember the email date and time?

@kwpg3 : I got the email.

New Member
~ 1 year, 11 mos ago Mar 23, '23 11:47am

@kwpg3 : Yes, that work was being done overnight Monday & was supposed to be finished by 6 AM Tuesday morning. I don't think this is related to that service upgrade, since we've been working fine since Tuesday morning.

My guess, as someone else mentioned, is that somewhere a construction crew cut a main fiber line. We called, and the automated system said it was aware of the problem & that they will notify customers via text & email when the issue has been resolved.

In the meantime, use your hotspots!

~ 1 year, 11 mos ago Mar 23, '23 11:47am

Its back up

13 OP
~ 1 year, 11 mos ago Mar 23, '23 11:55am

It's my day to learn patience I guess. I decided to go to lunch since no internet. Get stopped by a funeral and RR train ðŸ˜€ glad I'm not in a hurry anyways

10
~ 1 year, 11 mos ago Mar 23, '23 11:56am

Is TACHUS down in NWH I cannot connect to VPN

@Txbutterfly : I'm out in MBV. Using my phone as a wifi hotspot.

10
~ 1 year, 11 mos ago Mar 23, '23 11:57am

Its back up

@Cvenituc : Not in MBV

16
~ 1 year, 11 mos ago Mar 23, '23 12:02pm

@ExCTGuyInTX : It's back up in BB as well. From the description of things it sounds like something major was hit possibly over by The Woodlands. Doesn't sound like it was a local thing impacting individual sections of Kingwood. You may try resetting your gear.

4 App
~ 1 year, 11 mos ago Mar 23, '23 12:02pm

Mine is back onâ€¦woot woot

13 OP
~ 1 year, 11 mos ago Mar 23, '23 12:10pm

@ExCTGuyInTX : I'm not that dedicated ðŸ˜€ or busy. But it's back on now. For me anyways

13
~ 1 year, 11 mos ago Mar 23, '23 1:01pm

The only time I am happy I have suddenlink ðŸ˜‚

@HappyDay2016 : I was going to say the same thing!!

~ 1 year, 11 mos ago Mar 23, '23 1:22pm

I work in the industry, not Tachus, they all fail. Just part of life.

4
~ 1 year, 11 mos ago Mar 23, '23 1:27pm

I got a notice several days ago that Tachus would be down for maintenance ( gave me date and times ) and I got another one today saying they completed this and were sorry for the inconvenience. So sad to see people jumping to judgement that they are a bad company-- people have the option of going to another provider if you dont like Tachus.

13 OP
~ 1 year, 11 mos ago Mar 23, '23 1:31pm

@Barhopper123 : I didn't get any notices and not unhappy at all. It's so rare for it to go out, I was genuinely wanting to know if it was tachus or my system. I have an old router, it could have died on me or something

7
~ 1 year, 11 mos ago Mar 23, '23 1:39pm

Restarted gear. Not back up yet in Greentree. At least for me. Sigh.

3
~ 1 year, 11 mos ago Mar 23, '23 1:50pm

Back up in TW about an hour ago or so. Comcast isn't winning a lot of friends, especially if it was them who cut it. If it wasn't for the Forum we wouldn't know "the rest of the story"...lol!!

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